Shipping policy

Business Information
Trade Name: The Kwack Store
Phone: 919.533.9460
Email: Support@thekwackstore.com
Address: 001 Daedalus Cir, Scituate, MA 02066, United States

Shipping Coverage

We currently ship to all locations within the United States.

Order Processing Time

  • Orders are processed Monday through Friday (excluding public holidays).
  • Order Cut-Off Time: 8:00 AM (Eastern Standard Time – New York).
  • Orders placed before 8:00 AM EST are processed the same business day.
  • Orders placed after 8:00 AM EST are processed the next business day.

Handling Time: 1 business day

Shipping & Delivery Time

  • Orders are shipped Monday through Friday.
  • Handling time : 1-1 business days 
  • Transit Time: 1–6 business days depending on the destination.
  • Estimated Total Delivery Time: 2–7 business days

Delivery estimates are calculated based on:

  • Order cut-off time
  • Handling time
  • Carrier transit time
  • Public holidays (which may cause slight delays)

Shipping Carriers

We use reliable national carriers (automatically selected based on destination) to ensure timely and secure delivery.

Shipping Costs

Shipping costs are calculated at checkout (if applicable) based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

Delays & Exceptions

While we strive to meet all delivery estimates, delays may occur due to:

  • Weather conditions
  • Carrier issues
  • High shipping volumes
  • Public holidays

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.

Contact Us

If you have any questions about your shipment, please contact us: