Refund policy

Effective for customers in the United States

At The Kwack Store, we want you to be fully satisfied with your purchase. This policy outlines how returns, exchanges, and refunds are handled.

Return Eligibility

We accept returns under the following conditions:

  • Items must be new and unused
  • Returns are accepted for both defective and non-defective products
  • Return requests must be made within 30 days of delivery

Exchanges

We gladly accept exchanges for eligible items within the 30-day return window. If you need a replacement product, please contact our support team to initiate the process.

Return Method

  • Returns must be sent by mail
  • A free return label is included in your package
  • Simply use the provided label to send your item back to us

Fees

  • Return shipping: Free
  • Restocking fees: None

You will not be charged any additional fees for returning your product.

Refund Process

  • Once your return is received and inspected, we will process your refund
  • Refunds are issued to your original payment method
  • Refund processing time: Up to 10 business days

Policy URL

You can also view this policy online at:
https://thekwackstore.com/policies/refund-policy

Contact Information

If you have any questions or need help with a return or exchange, please contact us: